Practising Law in a Commercial Environment: Is the Customer Always Right?

Is the Customer Always Right? The Potential for Racial Bias in Customer Evaluations of Employee Performance

With the encouragement of marketing scholars, many companies are tying employee incentives to customer ratings of satisfaction, service quality, or employee performance. One potential drawback to these practices is that customers' evaluations of employees—and, therefore, any associated rewards—may be biased by employee race. This possibility was examined in a restaurant setting. We found that c...

Is the customer always right? End-user services in a networked age

Is the Detection of Odontoma Always Comfortable? A Case Report

Abstract Odontomas are the most common type of odontogenic tumors, which are often discovered by routine radiographic images or after taking films to determine the main cause of the tooth failure eruption or malocclusion. The present study aimed to describe a case of misdiagnosis and similarity of foreign body density in the radiographic appearance to odontoma in a 13-yea...

The customer is always right, even when you are justifiably wrong.

Is House, M.D., always right?

Gregory House, M.D., stated in one of his memorable if misanthropic aphorisms, that patients lie. “I don’t ask why patients lie, I just assume they all do” (Moran & Spicer, 2004). This is true. On the other hand, the patient, like the customer, is always right. This is also true. Reconciliation of these aphorisms leads us some way to understanding the art of medicine and the tribulations of pal...